Article 1 : Scope and purpose
1.1. Acceptance of the general conditions of sale
The company FRENCH RIVIERA is the sole operator of the site www.frenchriviera-liquides.fr. Any order made at the store through this website implies reading and prior acceptance of these general conditions of sale. These can be modified at any time: they are nevertheless binding on the user, who is invited to refer to them as often as possible in order to become acquainted with them. Consequently, the consumer says the customer acknowledges being fully informed of the fact that his agreement concerning the content of these general conditions of sale does not require the handwritten signature of this document, insofar as the customer wishes to order online the products presented in within the framework of the www.frenchriviera-liquides.fr store. The customer has the option of saving or printing these general conditions of sale, it being specified that the conservation of this document is his own responsibility.
The purpose of these general conditions of sale is to define the rights and obligations of each party within the framework of the online sale of goods offered by the French Riviera company to its customers.
Article 2 : Essential characteristics of the products offered for sale
These general conditions apply to orders for products sold on the site www.frenchriviera-liquides.fr. The essential characteristics of each of these products (such as their flavor, their nicotine level, their level of vegetable propylene glycol / vegetable glycerin), are presented on said website and the consumer customer is required to be aware of them before any Placing an order. The photographs, graphics and representations of the products presented on the website are as accurate as possible. They cannot however ensure a perfect similarity with the product sold, and cannot consequently engage the responsibility of French Riviera.
Article 3 : Order
3.1 Electronic confirmation
The computer validation of the order form by the customer constitutes an electronic signature which has, between the parties, the same value as a handwritten signature. The automatic registration systems are considered as proof of the nature, content and date of the order. www.frenchriviera-liquides.fr confirms the acceptance of his order to the customer at the email address that he will have communicated. www.frenchriviera-liquides.fr reserves the right to cancel any order from a customer with whom there is a dispute over payment for a previous order. The information given by the buyer, when taking the order, commits the latter: in the event of an error in the wording of the recipient's contact details, the seller cannot be held responsible for the impossibility in which it could be deliver the product.
3.2. Order confirmation
The contractual information will be confirmed by e-mail at the latest at the time of delivery or failing that, to the address indicated by the consumer on his order form.
Article 4 : Terms of delivery
The products are delivered to the address indicated by the consumer on the order form. The consumer takes note that the delivery will be by Colissimo for private customers, and by Colissimo with delivery against signature for professional customers, when placing the order. As a result, this assures the consumer of his good delivery and the proof of the carrier will therefore prevail. For professional customers, the shipping costs are € 10 excluding VAT up to € 300 excluding VAT for purchases after which the delivery is free. The consumer is responsible for the destination address he provides. He must provide as much information as possible for the correct delivery of the package. If the delivery has not been able to continue its routing for incomplete or incorrect address, the actual delivery costs for a reshipment are the responsibility of the consumer. These costs must be paid before the parcel is returned. Finally, the consumer is required to check the condition of the package received upon receipt and to report the damage due to the carrier on the delivery slip, as well as to the French Riviera company, within 5 working days.
Article 5 : Right to retract
5.1. Right to retract
The consumer has 14 working days to exercise his right of withdrawal on products that do not suit him. This right of withdrawal must be asserted by email to Customer Service at www.frenchriviera-liquides.fr. This period begins with the customer's order. If this period expires on a Saturday, a Sunday or a public holiday, it is extended until the next working day. The product must be returned by Registered Colissimo to an address provided by the French Riviera company.
5.2. Refund in case of withdrawal
This right of withdrawal is exercised without penalty, with the exception of shipping costs (if they have been offered) and return costs. In the event of the exercise of the right of withdrawal, the customer has the choice to request either the reimbursement of the sums paid, or the exchange of the product. Redirection will be at the expense of the consumer. In the event of exercise of the right of withdrawal, the LaboraVape company will ensure that the consumer is reimbursed as soon as possible. The consumer will then be reimbursed by crediting his bank account in the event of payment by bank card, or by check in other cases, or in the form of a credit note if the customer requests it.
Article 6 : Returns in case of non-conforming products
In the event that the customer receives a product that does not comply with his order, the French Riviera company undertakes to cover the return costs and to reship the product initially ordered at no additional cost. If the latter is no longer available, or the consumer so wishes, the French Riviera company will refund the order as soon as possible and after reshipping by the consumer of the said order.
Article 7 : Applicable prices
For each item, the price indicated does not include transport. In the order confirmation, the total amount is the final price, expressed inclusive of all taxes and including VAT. This price includes the price of the articles, the costs of handling, packaging and conservation of the products, the transport costs. The full price of the items must be paid when ordering.
Article 8 : Payment
To pay for his order, the customer will find at his disposal all the payment methods mentioned at the foot of the order form. The customer certifies that he has the necessary authorizations to use the method of payment when validating the order form with the site www.frenchriviera-liquides.fr. The French Riviera company reserves the right to suspend any order as well as any delivery in the event of refusal of authorization of payment on the part of officially accredited bodies or in the event of payment refused by the bank. Payment methods vary depending on the customer's country and the destination of the package. In France, you can pay for your purchases by Carte Bleue (Visa, Mastercard, CB) and PayPal. Professional customers can also pay by bank transfer and in this case, the order will only be shipped after verification of receipt of said transfer.
Article 9 : Disputes
This contract is subject to French law. www.frenchriviera-liquides.fr cannot be held responsible for any damage of any kind, whether material, immaterial or bodily, which could result from a malfunction or from the improper use of the products sold. The responsibility of www.frenchriviera-liquides.fr will, in any event, be limited to the amount of the order and cannot be blamed for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the products. It is recalled that as a general rule and subject to the discretion of the Courts, compliance with the provisions of this contract relating to the contractual guarantee presupposes: - that the buyer honor his financial commitments to the seller, - that the buyer uses the products in the normal way. Complaints or disputes will always be received with kindness and attention, good faith being always presumed in those who take the trouble to explain their situation. In the event of a dispute, the customer will first contact the company to obtain an amicable solution. Otherwise, disputes will be brought before the competent Courts.
Article 10 : Intellectual property and counterfeits
French Riviera is the owner of the intellectual property rights or holds the rights of use on all the elements accessible on the site, in particular the texts, images, graphics, logo, icons, sounds, videos, software. Any reproduction, representation, modification, publication, adaptation of all or part of the elements of the site, whatever the means or process used, is prohibited without the prior written consent of French Riviera. Any unauthorized use of the site or any of the elements it contains will be considered as constituting an infringement and prosecuted in accordance with the provisions of Articles L.335-2 and following of the Intellectual Property Code.
Article 11 : Computing and Freedom
The information requested from the customer is necessary for the processing of his order and may be communicated to the contractual partners involved in the delivery of this order.